1. The service and the parties
CarWashERP provides car-wash management tools and connected customer channels, including a customer-facing website and mobile app that can be presented with the subscribing car wash’s brand. Available features and capacity depend on the selected plan.
IVS Digital Pty Ltd provides the CarWashERP software platform. Each participating car wash is an independent business and is the supplier of its own wash services, mobile services, memberships and physical products. Unless a checkout expressly says otherwise, the customer’s purchase contract is with that car wash, not with IVS Digital Pty Ltd.
2. Trial, subscription and billing
The published trial lasts 30 days and does not require a card to start. A paid plan is required to continue after the trial. Prices are offered in South African rand, US dollars and euro according to the selected market and exclude taxes where applicable. Plan limits describe the branches, staff accounts and completed-wash capacity included in each package.
Monthly subscriptions renew each month and annual subscriptions renew each year until cancelled. The applicable amount, currency, billing frequency and payment provider are shown before payment. Failed or reversed payments may result in restricted or suspended access after reasonable notice.
3. Cancelling a CarWashERP subscription
A workspace owner may request cancellation through the billing area or the contact page. Cancellation stops the next automatic renewal. Unless the law requires otherwise or we confirm a different arrangement in writing, access continues until the end of the already-paid billing period and no further subscription charge is made.
Charges already earned for a started billing period are ordinarily non-refundable. We will, however, consider a refund or credit where a duplicate or incorrect charge occurred, the paid platform was materially unavailable, a statutory cooling-off or cancellation right applies, or the law otherwise requires it. Nothing in these terms limits a right that cannot lawfully be excluded.
4. Account responsibilities and acceptable use
The workspace owner must provide accurate information, protect credentials, assign appropriate staff access and ensure use of the service complies with applicable law. The subscribing car wash remains responsible for its services, prices, customer promises, refund and cancellation decisions, fulfilment and the lawful collection and use of customer information.
You may not misuse the platform, attempt unauthorised access, interfere with other workspaces, upload unlawful content or use the service to send marketing without the required consent. Security concerns should be reported promptly.
5. Customer bookings, memberships and store orders
The selected car wash must display or communicate the service or product description, price, availability, applicable taxes or charges, fulfilment method and any business-specific conditions before the customer commits to the transaction. A customer should review the order and correct mistakes before paying.
Online payment may be handled by PayFast or another displayed provider, whose terms also apply to its payment service. CarWashERP records payment status and references, but a browser return or cancellation page is not proof that payment succeeded. The payment provider’s confirmed notification determines payment status.
6. Refund and return policy
Refund requests for a wash, membership or physical product must first be sent to the car wash shown on the booking, receipt or order. The car wash must assess the request fairly under its displayed policy and applicable consumer law. Refunds may be appropriate where an amount was charged incorrectly or more than once, paid goods or services cannot be supplied as agreed, a service was not performed, or goods are defective, unsafe, unsuitable for an agreed purpose or materially different from what was ordered.
An approved refund is returned through the original payment method where reasonably possible. Bank and payment-provider processing times may affect when the credit appears. CarWashERP does not silently or automatically refund a payment merely because a customer closes an account, leaves a checkout, cancels an unpaid order or deletes the app.
For physical products, the car wash may ask for proof of purchase and may inspect the item. Statutory rights for defective or incorrectly supplied goods remain available. Change-of-mind returns may be limited for used, opened, personalised, perishable or hygiene-sensitive goods where the law permits.
7. Booking and order cancellation
A customer may ask the supplying car wash to cancel an advance booking or order before fulfilment. The car wash may charge only a reasonable cancellation amount where permitted, taking account of the nature of the reserved service or goods, the notice provided, its reasonable ability to fill the appointment or resell the item, and normal industry practice. No cancellation charge may be imposed where prohibited by law, including applicable circumstances involving death or hospitalisation.
If the car wash cancels, cannot supply the paid service or product, or cannot meet an agreed date and no acceptable alternative is arranged, the customer may request cancellation without penalty and a refund of the affected amount. Cancelling at the payment-provider screen cancels only that checkout attempt; it does not by itself cancel a separately confirmed booking, membership or paid order.
8. Collection, delivery and mobile-service fulfilment
Physical products offered through the current CarWashERP store are for collection from the selected car-wash branch unless the checkout expressly offers delivery. The order confirmation or car wash will communicate when an order is ready and any collection requirements. Customers should not travel to collect until readiness has been confirmed.
If a car wash later enables product delivery, the checkout must disclose the delivery area, fee and expected timing before payment. The supplying car wash remains responsible for the goods until delivery and must communicate material delays. If it cannot deliver within the agreed period and no acceptable alternative is arranged, the customer may cancel in accordance with applicable law and request a refund.
A mobile-carwash booking is a service performed at the customer-confirmed location; it is not delivery of physical goods. The customer must provide an accessible, safe and accurate service location and any site requirements. The car wash must attend within the agreed window or communicate a delay and offer a reasonable alternative.
9. Availability, changes and support
We work to keep the platform reliable and secure, but maintenance and third-party interruptions may occur. Material service or term changes will be communicated through an appropriate channel. Support scope and priority depend on the selected plan.
10. Governing standards
These terms are intended to operate consistently with applicable South African law, including consumer and electronic-transaction protections where they apply. If a provision conflicts with a mandatory legal right, that right prevails and the remaining provisions continue to apply.
11. Contact and complaints
For a booking, product, delivery or customer refund, contact the supplying car wash first using the details on the confirmation or receipt. For a CarWashERP subscription, platform charge, technical issue or unresolved platform concern, use the CarWashERP contact page. Please include the booking, order or payment reference, the date and a short description, but never send a card number, password or one-time PIN.